Frequently asked questions to help you buy a voucher, a gift box or an item - LA MAGDELEINE
Are gift boxes sent immediately after purchase?
Your LA MAGDELEINE gift box is sent immediately in digital format after your purchase, for a quick and personalized delivery to your loved one.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gourmet and relaxation experiences at the 5-star hotel LA MAGDELEINE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at LA MAGDELEINE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at the store when placing your order. LA MAGDELEINE also offers immediate digital delivery and customization of your gift box according to your preferences.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to delight your loved ones with a unique experience at LA MAGDELEINE.
How do I create a group fund and invite people?
To create a kitty and offer a LA MAGDELEINE gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and customize your box to your liking.
How can I choose the amount for a gift card?
The amount of the gift check is at your discretion, you can choose the amount that fits your budget. At La Magdeleine, calm, exoticism, indulgence, and the sweetness of life are our promise of happiness.
How can I log in to my account?
To access your LA MAGDELEINE account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at LA MAGDELEINE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones to introduce them to LA MAGDELEINE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at LA MAGDELEINE.
How do I purchase or give a gift box?
To offer a LA MAGDELEINE gift box, select your box from our gourmet and relaxation experiences, personalize it with a message, and complete your order online. You can choose between a physical box delivered to your home or a digital version sent immediately by email.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a LA MAGDELEINE gift voucher and let the recipient choose the experience they like among our various services, such as a stay at our 5-star hotel, a meal at our starred restaurant, or a relaxing moment at our wellness area.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at LA MAGDELEINE.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your LA MAGDELEINE gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account. Log in with the credentials provided at the time of purchase to track your order at LA MAGDELEINE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on LA MAGDELEINE's contact page.
Is there a dedicated customer service for gift boxes?
LA MAGDELEINE's customer service is at your disposal for any questions regarding your gift box. You can get information about reservations, services, or any other request related to your experience in our establishment.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at LA MAGDELEINE. You will find information about booking, validity, and included services to fully enjoy your gourmet and relaxing experience at our establishment LA MAGDELEINE.
Is spa access included in my gift box?
Access to the spa is included in some LA MAGDELEINE gift boxes, such as the 'Brunch/Lunch & Spa' box which includes a massage and access to the outdoor wellness area with jacuzzi, infrared sauna, and pool.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other LA MAGDELEINE customers, according to the conditions of the chosen offer.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find information about the brunch, the massage, the access to the spa, or even the gourmet menu depending on the chosen gift box. Fully enjoy your experience at LA MAGDELEINE.
Is parking included in my gift box?
Parking is not included in LA MAGDELEINE gift boxes. Please check the establishment's conditions to confirm.
Is breakfast included in my gift box?
Breakfast is not included in LA MAGDELEINE's gift boxes. To enjoy a brunch or lunch, you can choose specific gift boxes like the Brunch/Lunch & Spa or the Sunday Brunch.
Is special attention given to the recipient of a gift box?
At LA MAGDELEINE, we take care of each gift box beneficiary by offering them a personalized and unforgettable experience, whether it's for a stay, a meal, or a moment of relaxation. The establishment is committed to respecting the specific conditions of each box to ensure optimal satisfaction.
Is a welcome drink included in my gift box?
Most of our experiences include a welcome drink to enhance your stay at LA MAGDELEINE.
Should we bring towels to the Spa?
Towels are provided by the LA MAGDELEINE establishment for your comfort at the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can order multiple gift boxes for your employees and customize them to your liking. The boxes are available in gift pouch version and can be sent immediately in digital format, for a custom gift to give to your colleagues. At LA MAGDELEINE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase and offer multiple LA MAGDELEINE gift boxes to your clients, either in digital or paper format, depending on your preference.
Do you offer preferential rates for bulk purchases?
Preferential rates apply for bulk purchases of LA MAGDELEINE gift boxes. A customized quote is established based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for employee committees, with advantageous rates and options tailored to your needs, at LA MAGDELEINE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your LA MAGDELEINE gift box, you can provide us with your order number and the new details. We will update the email address associated with your LA MAGDELEINE gift box.
How can I leave a review for my gift box?
You can share your experience and leave a review for your gift box by logging into your LA MAGDELEINE customer account. The terms for leaving reviews are available in our establishment's general terms of sale.
How can I contact the store?
For any questions regarding our gift boxes or services, you can consult our website or reach us by phone during opening hours. Our gift boxes include stays at our 5-star hotel, meals at the starred restaurant Mathias Dandine, gourmet moments at the Café Magdeleine, and relaxation time at the wellness area, all within our establishment LA MAGDELEINE.
Is there a dress code for the gift box?
At LA MAGDELEINE, elegant yet casual attire is recommended to fully enjoy your gastronomic and relaxation experience. The starred restaurant and 5-star hotel combine refinement and comfort in an authentic Provençal setting.
From what age can I get a treatment?
The minimum age to receive a treatment at LA MAGDELEINE's wellness area is generally 16 years old, but it is advisable to check the specific conditions at the time of booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can choose your dates directly with the LA MAGDELEINE establishment.
How can one access the hotel from the airport?
To access the LA MAGDELEINE hotel from the airport, you can choose to take a taxi or rent a car. The Provençal bastide is located in Gémenos, in Provence, surrounded by picturesque landscapes such as the Garlaban massif and the Calanques National Park. The LA MAGDELEINE establishment is set in a peaceful setting, ideal for a rejuvenating stay.
Is the establishment accessible to people with reduced mobility?
The accessibility of the LA MAGDELEINE establishment for people with reduced mobility is ensured thanks to adapted infrastructures. The bastide park, with its terraces and relaxation areas, is designed to be pleasant and accessible to everyone.
Are pets allowed in the establishment?
Pets are allowed in our LA MAGDELEINE establishment, provided that the establishment's rules are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each set or directly on the website of the establishment LA MAGDELEINE.
What are the hours of operation?
The opening hours of LA MAGDELEINE vary depending on the service: the starred restaurant Mathias Dandine, the Café Magdeleine, the wellness area, and the 5-star hotel. To fully enjoy your gift box, we recommend checking the specific opening hours directly on our LA MAGDELEINE website.
Is there parking available near the establishment?
The availability of parking near the LA MAGDELEINE establishment depends on the establishment's conditions.
What are the delivery methods for gift boxes/vouchers?
LA MAGDELEINE gift boxes are sent immediately by email, or delivered to your home as a gift pouch according to your choice.
Is postal delivery offered?
Yes, we offer mail delivery of our LA MAGDELEINE gift boxes. You can also opt for an immediate digital version or choose a gift pouch delivered to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, meals, and relaxation moments at LA MAGDELEINE. For additional items, you can check the establishment's conditions directly on our website.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be sent to your home. You can also choose a digital version for immediate delivery, customizable to your liking, at LA MAGDELEINE.
Is the box presented in a neat packaging?
The LA MAGDELEINE gift boxes are presented in an elegant pouch, ready to give, for a neat and refined unboxing experience.
Is the gift box available in a digital format (e-gift box)?
Yes, LA MAGDELEINE gift boxes are available in digital format. You can choose email delivery for immediate dispatch, allowing the recipient to quickly enjoy their gourmet and relaxation experience.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient. The box is available in a digital version for immediate sending or in a gift pouch delivered to your home, depending on your preferences at LA MAGDELEINE.
Do you deliver gift boxes internationally?
We ship our LA MAGDELEINE gift boxes internationally, with varying shipping costs and delivery times depending on the destination. LA MAGDELEINE gift boxes are available in digital version for immediate delivery or in a gift pouch delivered to your home.
What are the delivery times for gift boxes by mail?
LA MAGDELEINE gift boxes are shipped within 24 to 48 hours after the order, depending on stock availability. Delivery takes 2 to 5 business days in metropolitan France, depending on the delivery address.
Is it possible to schedule a delivery date?
You can schedule the delivery date of your gift box during your order. At LA MAGDELEINE, we offer immediate delivery in digital format or a gift pouch sent to your home.
Is express delivery available?
The delivery of your gift box is immediate in digital version. You can also opt for a physical delivery to your home with a gift pouch, according to LA MAGDELEINE's standard delivery times.
How can I track my order?
To track your order, log in to your account on our website. There, you will find all the necessary information to track the delivery of your LA MAGDELEINE gift box.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital version is sent immediately, while the gift pouch is delivered to your home. Choose the option that suits you best to offer an unforgettable moment to your loved ones at LA MAGDELEINE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days from the order date. Your LA MAGDELEINE gift box will be sent to your home in a gift pouch version.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box for LA MAGDELEINE remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At LA MAGDELEINE, we are committed to offering an unforgettable experience in our Provençal bastide, with excellent service and a starred cuisine.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the LA MAGDELEINE establishment.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at the LA MAGDELEINE establishment.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box is specified at the time of booking, according to the terms and conditions of LA MAGDELEINE.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability at LA MAGDELEINE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book a gastronomic or relaxation experience at our establishment LA MAGDELEINE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LA MAGDELEINE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences such as stays at 5-star hotels, meals at starred restaurants, or moments of relaxation at the wellness space, to delight your loved ones on any occasion. Discover our online offers to find the perfect gift box to give, at LA MAGDELEINE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At LA MAGDELEINE, we have designed gift sets to celebrate special occasions like birthdays, weddings, or gatherings with friends, with indulgent and relaxing experiences tailored to these moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
LA MAGDELEINE gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You thus benefit from the best rate and an authentic experience in Provence.
Are the services included in the gift boxes identical to those consumed on site?
The services included in LA MAGDELEINE's gift boxes are identical to those offered on-site, such as brunch, gourmet menus, or spa access. Each box is designed to offer an authentic and delicious experience, reflecting the excellence of our establishment in Provence.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability at the time of booking at our establishment LA MAGDELEINE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a LA MAGDELEINE gift box.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus shop with complete peace of mind to offer a LA MAGDELEINE gift box.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at LA MAGDELEINE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and gourmet experience at La Magdeleine, a haven of peace in Provence. Each box allows you to enjoy a stay at our 5-star hotel, a meal at the starred restaurant Mathias Dandine, or a moment of relaxation at the wellness area, for an unforgettable getaway at our establishment LA MAGDELEINE.
Is it possible to pay in installments?
The pay-in-installments option is not available for LA MAGDELEINE gift boxes.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You can choose to send your gift box immediately in digital format or have it delivered to your home in a gift pouch. Enjoy this unique experience at LA MAGDELEINE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their LA MAGDELEINE gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LA MAGDELEINE, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the necessary information to track your LA MAGDELEINE gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your purchase of a LA MAGDELEINE gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options allow you to fully enjoy your gourmet and relaxing experience in Provence.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase at LA MAGDELEINE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure at LA MAGDELEINE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in LA MAGDELEINE's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate directly from our establishment LA MAGDELEINE.
Do you accept vacation checks?
At LA MAGDELEINE, we accept vacation checks for the purchase of our gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included in the box for a personal touch, just like the warm welcome at LA MAGDELEINE.
Can we add options to your gift box offers?
The gift boxes from LA MAGDELEINE can be customized to your liking, with various options depending on the offers. You can choose from gourmet experiences, stays at a 5-star hotel, relaxing moments at the spa, or even meals at the starred restaurant Mathias Dandine. Each box is designed to offer a unique and memorable experience, tailored to your preferences.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, LA MAGDELEINE offers premium packaging options when you place your order online.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. At LA MAGDELEINE, you choose and customize your gift box to your liking.
How do I request a refund for a gift box purchased online?
Refunds for gift boxes purchased online are possible according to the terms of purchase, which you can consult before finalizing your order. LA MAGDELEINE gift boxes offer a gourmet and refined experience in Provence, to be enjoyed without moderation.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LA MAGDELEINE gift paper box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used LA MAGDELEINE gift boxes cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a LA MAGDELEINE gift box for another of equal or greater value, according to the exchange conditions of the LA MAGDELEINE establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The LA MAGDELEINE gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a photo will be requested for quick processing according to LA MAGDELEINE's establishment conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on LA MAGDELEINE's general terms and conditions. These terms are specified at the time of purchase of the box.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the conditions of the LA MAGDELEINE establishment to know any possible extension options.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, you will be issued a credit according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
How can I redeem the cashback?
To use your savings, you will receive a gift voucher valid for stays, meals, or relaxation moments at La Magdeleine. This voucher can be used to book your dates at the LA MAGDELEINE establishment.
What is the processing time for a refund after I make a request?
The refund processing time for a LA MAGDELEINE gift box is 14 days from the date we receive your request, subject to the gift box's terms of use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at LA MAGDELEINE are neither exchangeable nor refundable. This policy applies to all our gift boxes, whether they are offered for a stay, a meal at the starred restaurant, or a moment of relaxation in the wellness area.
Are there any dates excluded for gift boxes?
Some dates may be excluded for LA MAGDELEINE gift boxes. To fully enjoy your experience, check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box at LA MAGDELEINE is subject to the availability of the establishment. We recommend that you book as soon as possible to guarantee your gourmet and relaxation experience in our 5-star hotel in Provence.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at LA MAGDELEINE.
Do I need the gift box number to make a reservation with a gift box?
To book your experience at LA MAGDELEINE with a gift box, have your gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
Using your gift box at LA MAGDELEINE on the weekend is possible depending on availability. The Sunday brunch is included in certain gift boxes, such as the "Brunch/Lunch & Spa" box or the "Sunday Brunch" box. Reservations should be made directly with the establishment.
Can I use my gift box on holidays?
The use of your gift box at La Magdeleine may be subject to specific conditions on holidays. To fully enjoy your experience, check availability and any restrictions directly with the LA MAGDELEINE establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability at the LA MAGDELEINE establishment. You will be able to choose your dates directly with the hotel during the reservation, depending on the available time slots.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the LA MAGDELEINE establishment.
Can I make a reservation by phone with my gift box?
Reservation by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
Can I make a reservation by email with my gift box?
Booking with a gift box at LA MAGDELEINE can be made by email depending on the establishment's availability.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the LA MAGDELEINE establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at LA MAGDELEINE. Any additional charges or options, such as drinks or extra treatments, are at your expense. The brunch, massage, and access to the outdoor spa are included in the specific gift boxes offered.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy your gourmet and relaxation experience at our LA MAGDELEINE establishment.
Can my gift box be used all at once?
Yes, your gift box can be used in one go. You can fully enjoy the experience offered by LA MAGDELEINE, whether it's for a stay, a meal at the starred restaurant, or a relaxing moment at the wellness area.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at La Magdeleine, a 5-star hotel with a starred restaurant Mathias Dandine in Gémenos, Provence.
Is my gift box valid in only one establishment?
Your gift box is valid only at LA MAGDELEINE, a 5-star hotel with a starred restaurant located in Gémenos, Provence. You can enjoy our various services, such as a stay, a gourmet meal, or a moment of relaxation in the wellness area, at our establishment LA MAGDELEINE.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your stay at LA MAGDELEINE is possible depending on availability and the establishment's conditions. This option may be offered with an additional charge, depending on the period and the desired room category.
Can someone else use my gift box?
The gift box is personalized and can only be used by the designated beneficiary. It is valid for a gourmet experience or a stay at the 5-star hotel LA MAGDELEINE.
Can an additional payment be requested on-site when using the gift box?
When using your gift box at LA MAGDELEINE, an additional payment may be required depending on the services chosen and the establishment's conditions.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel-restaurant LA MAGDELEINE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at LA MAGDELEINE depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant to know the pet accommodation policies.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LA MAGDELEINE, log in to your account on our website and follow the instructions. You can choose between a stay at the 5-star hotel, a meal at the starred restaurant Mathias Dandine, or a moment of relaxation at the wellness area, according to your preference.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box from LA MAGDELEINE. You can make your purchase as a guest.
Is my gift card divisible? Can I use it multiple times?
Your LA MAGDELEINE gift check can be used in multiple occasions, depending on the availability and conditions of the establishment. This way, you can fully enjoy your gastronomic or relaxation experience at your own pace.
What are the check-in and check-out times?
At LA MAGDELEINE, the usual check-in time is from 3 PM and check-out is before 12 PM. These times may vary depending on availability and the specific conditions of your reservation.
What services are included in a gift certificate?
With a LA MAGDELEINE gift voucher, you can offer a stay at the 5-star hotel, a meal at the starred restaurant Mathias Dandine, a gourmet moment at the Café Magdeleine, or a relaxing time at the wellness area.
What is the difference between a gift box and a free amount voucher?
A LA MAGDELEINE gift box offers a choice among predefined experiences, such as a brunch, a massage, or a gourmet meal, while an open amount voucher allows you to pay for a service of your choice up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. We advise you to read them carefully before your purchase, so you can fully enjoy your experience at LA MAGDELEINE.
How do I use a gift box during booking?
To use your LA MAGDELEINE gift box, book directly with the establishment by mentioning your unique code. The recipient can choose between a stay, a meal at the starred restaurant, a brunch, or a relaxing moment at the spa, depending on the chosen box.
Can the gift box be transferred to a third party?
The LA MAGDELEINE gift box can be given to a third party. Simply indicate the recipient's name when placing your order or modify it later via your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment LA MAGDELEINE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your LA MAGDELEINE gift box, a duplicate or a digital box will be sent according to the purchase conditions. The beneficiary can then book their dates directly with the establishment.
What is the validity period of a gift box?
LA MAGDELEINE gift boxes are valid for 1 year from the date of purchase, offering flexibility to plan a stay or a gastronomic experience in Provence.
Are children allowed?
Children are welcome at LA MAGDELEINE. The Provençal bastide features a large 2-hectare park with games to entertain both kids and adults, as well as an outdoor pool and a cozy solarium. Enjoy a family stay at our establishment LA MAGDELEINE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a meal at the starred restaurant Mathias Dandine, a stay at the 5-star hotel, or a moment of relaxation at the wellness space of LA MAGDELEINE. In case of remaining balance, it is lost, and in case of exceeding, an additional payment is required according to the establishment's conditions.
Is the spa access private?
Access to the spa at LA MAGDELEINE is included in certain gift sets, such as the Brunch/Lunch & Spa gift set, which includes a massage and access to the outdoor wellness area with jacuzzi, infrared sauna, and pool.
What types of gift boxes do you offer?
At LA MAGDELEINE, we offer gift boxes for stays in 5-star hotels, meals at the starred restaurant "Mathias Dandine", gourmet moments at Café Magdeleine, or relaxing times at the wellness space. These offers include experiences such as Sunday brunch, massages, and gourmet menus, for an unforgettable getaway in Provence.